Purpose of this policy

The Youth Intervention Centre works with children and young people up to the age of 25 and for the purposes of this policy, the terms ‘children’ and ‘young people’ relate to all those we work with within the range of 5 – 25 years. 

The purpose of this policy is:


  • to protect children and young people who receive services from Youth Intervention Centre.

  • to provide young people, parents, carers, staff, volunteers and visitors with a guide to our approach to child protection and safeguarding.


This policy applies to anyone working on behalf of Youth Intervention Centre, including partners, paid staff, volunteers, agency staff and those in training.



Youth Intervention Centre consider confidentiality to be one of the foundations of the therapeutic relationship.  Clients may share/disclose personal information with a therapist and they will feel more confident to do this if they are reassured that their personal information will be discussed and recorded in confidence.  For counselling a client contract is agreed upon on the first session with all our clients and confidentiality and the rights of the client are discussed as part of this.  For all other services confidentiality is highlighted in the each service’s risk assessment.

Rights of the client:

  • To know the extent and limitations of confidentiality.

  • To be told the circumstances in which the therapist may need to breach confidentiality.

  • To have a clear therapeutic contract with terms that are full understood, accepted and supported.

  • To know who will make, keep and have access to their notes and records, how long they will be kept and how they are disposed of.

  • To be informed of circumstances when the therapist may have to breach their confidentiality (unless defensible reasons why this cannot be the case, in certain cases of child protection or mental incapacity).


Exceptions to confidentiality

There are legal and ethical frameworks about the protection of sensitive information and these frameworks also exist for the protection of the public and individuals.

There may be occasions when there is a perceived conflict between the professional and moral duty of confidentiality and the need to disclose information that is considered to be in the public interest or individual protection.

There are legal rights to confidentiality that are enforceable by legal orders, e.g. injunctions or actions for the breach of contract, damages, orders for compensation.

Potential breaches of confidentiality may happen in regard to the following circumstances:


Potential serious harm/death to the client or others

Court orders

Child protection


Safeguarding statements

The Youth Intervention Centre strongly believe that:

  • Children and Young People should never experience abuse of any kind.

  • We have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.


We recognise that:

  • The welfare of the child or young person is paramount.

  • All children and young people, regardless of age, disability, gender, race, religion or belief or sexual orientation have a right to equal protection from all types of harm or abuse.

  • Some children or young people are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues.

  • Working together with children, young people, their parents, carers and other agencies is essential in promoting children and young people’s welfare.


Keeping Children and Young People Safe

We will seek to keep children and young people safe by:

  • Valuing, listening to and respecting them.

  • Appointing a nominated safeguarding lead and a deputy safeguarding lead.

  • Developing policies and procedures that reflect our best practice.

  • Using those policies and procedures to share any concerns or information with agencies who need to know and involving children, young people, parents and carers appropriately.

  • Creating and maintaining an environment where everyone can feel safe and protected.

  • Sharing information about child protection and safeguarding best practice with children, young people, families, carers, staff and volunteers through leaflets, posters, social media and one to one discussions

  • Recruiting staff and volunteers safely, ensuring all necessary checks are made.

  • Providing effective management for staff and volunteers through supervision, support, training and quality assurance measure.

  • Using our policies and procedures to manage complaints and allegations effectively and appropriately.

  • Ensuring we provide a safe physical environment for children, young people, staff, volunteers and visitors by applying health and safety measures in accordance with the law and regulatory guidance and having a robust risk assessment procedure in place.

  • Recording and storing information professionally and securely and in line with our privacy policy.


Safeguarding contacts

Youth Intervention Centre Designated Safeguarding Lead:

Mollie James

01752 896260


Youth Intervention Centre Deputy Safeguarding Lead:

Kerry James

01752 896260


MASH (Multi agency safeguarding hub)

0345 155 1071


NSPCC Helpline

0808 800 5000



0800 1111




Reviewed, updated and agreed 20th May 2019


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Youth Intervention Centre

2nd Floor, 47 Fore Street 

Ivybridge, Devon

PL21 9AE

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